IT Release and Change Manager

The IT Release and Change Manager, Lead ensures Transmed business and IT stakeholders follow standardized methods and procedures to safeguard and handle all changes into the production environment. Define, enhance, document, implement, measure and promote the policies, guidelines, standards and processes to effectively and efficiently implement and maintain IT Change Management. The Lead provides guidance and expertise for the execution, management, and adherence enabling and protecting the Transmed business interest, IT services availability and quality.

• Ensure standardized methods procedures are used for efficient and prompt handling of all business IT changes at Transmed and work closely with the change requestors to ensure change records are complete, thoroughly assessed, planned and executed.
• Receive, log, and allocate priorities (with the change requestors), to all Requests For Change (RFCs) while
• highlight and ensuring all associated risks, urgency, and impacts are identified prior to implementing the business IT changes into the Transmed business environment.
• Work with different teams and Project Managers to manage planned projects and changes as it related to Change Management, facilitate Change Board Advisory (CAB) meetings, technical assessment reviews, post implementation reviews, and manage all issues, conflicts, prioritize and escalate to management as required.
• Validate and verify that changes have been implemented successfully and have achieved the desired outcomes, assess change impact and estimate resources for all RFCs at Transmed.
• Develop and maintain a comprehensive release management plan and associated procedures, collaborate with stakeholders to define release objectives, scope, and timelines. Identify dependencies, risks, and resource requirements for successful release delivery, coordinate with business, IT, and relevant stakeholders to align release plans with business priorities.
• Classify change requests based on urgency, category, and models. Coordinate the change development, testing, and implementation in the Production environment.
• Develop rollback plans for changes and releases to minimize the impact of any potential issues or failures, collaborate with IT teams to define and test rollback procedures. Ensure that rollback plans are communicated to relevant stakeholders and readily available during change implementation, coordinate the execution of rollback plans when necessary.
• Provide reports on change statistics (daily, weekly, and as required), this is to include ad-hoc reports and queries as required, monitor and drive the efficiency and effectiveness of Change Management and make recommendations for quality and service improvement.
• Build and develop a Change Management culture at Transmed and provide leadership through continuous improvement and integration of best practice and standards.
• Mange the communication of changes, effectively communicate to management and Transmed community of users the impact of the planned and scheduled changes or events.
• Provide Change Management support 24 x 7, and perform other relevant duties as required by the Transmed business needs and priorities.

Key Competencies & Skills:

• Strong leadership and management skills with the ability to motivate and guide a team effectively.
• Strong skills, experience, and knowledge of Change Management.
• Solid skills and experience in coordinating enhancements, roll outs, fixes, releases, and upgrades.
• Strong facilitation skills to manage and facilitate change management requests and meetings.
• Strong reporting and documentation skills.
• Well-developed verbal communications skills.
• Good analytical reasoning abilities.
• Customer service and results oriented, team player and co-operation.
• Adhere and ability to communicate and promote the value of applicable policies, standards, and procedures.
• Good understanding of IT Service Management emerging trends, techologies, and tools.
• Familiarity with Change Management tools.
• Knowledge of tools used for Release Management, Configuration Management, and version control.
• Strong documentation skills to maintain records of changes, releases, and associated processes.

Academic Education & Professional Certifications:

- Bachelor Degree or Diploma in Computer Science, Information Systems, or related discipline

- At least 8+ years of working experience in an IT Service Management environment.

- ITIL Foundation Certificate in IT Service Management is a plus

Academic Education & Professional Certifications Operational & Managerial Experience:

       - Strong Knowledge of the Change Management processes and international best practices for the support and delivery of IT services (Incident, Problem, Configuration and Release Management)

       - Strong project management knowledge of methodologies and practical application, proven track records of delivery in complex, fast changing environment